QA Test Engineer

We are seeking a Quality Assurance Test Engineer to perform QA testing across digital and retail systems. The role involves both manual and automated testing, with a focus on ensuring high‑quality experiences for consumers and fostering a culture of quality. Key Responsibilities: - Review and understand business and functional requirements to create detailed, comprehensive, and well‑structured test plans and test cases. - Estimate, prioritize, plan, and coordinate quality testing activities. - Report and document technical, visual, and user‑experience issues found on websites and associated systems. - Identify repetitive steps in the QA process and write and execute automated test scripts for them. - Work with internal engineering teams and external development agencies to create and resolve bug reports in ticket‑tracking systems. - Log defects with accurate steps, proper details, and documentation. - Serve as the voice of the user in all testing scenarios. - Conduct ongoing application quality assurance to test for quality, accuracy, and speed. - Create and run automated system, sanity, and regression tests. - Participate in SCRUM calls, daily stand‑up meetings, sprint planning, retrospectives, and other related meetings as necessary. - Collaborate with onshore and local team members on all project‑related testing. What We're Looking For: Essential Experience, Skills & Knowledge: - 4–5 years of experience in quality assurance testing methodologies within digital, retail, and commerce environments. - 4–5 years of experience creating, maintaining, and running automated tests in digital and retail settings. - Hands‑on experience with automated testing tools such as Selenium, JMeter, etc. - Strong knowledge of software quality assurance methodologies, tools, and processes. - Familiarity with Agile Scrum frameworks. - Hands‑on experience testing ERP, POS, WMS, OMS, commerce, CRM, and associated integrations and integration platforms. - Proficiency with defect management tools (preferably JIRA). - Experience with multiple Salesforce Clouds (preferred). - Excellent troubleshooting, analytical, and problem‑solving skills. - Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience. Ideal Candidate: - Keen eye for detail, passion for quality and process. - Strong advocate for the value of quality assurance and thorough testing. - Excellent interpersonal and communication skills, both written and verbal in English. - Ability to work individually or within a team environment. - Willingness to work UK/US shift on a need‑basis. - Ability to participate in multiple projects/tasks and prioritize effectively. - Constructive approach when providing feedback. - Ability to take direction, accept constructive criticism, and meet specified deadlines. - Adherence to defined processes and procedures for the role, team, and organization. - Certification in one or more core process areas of work. Reporting Structure: - Local reporting to QA team lead and IT manager. - Matrix reporting to senior leadership in the United States. The organization is an equal opportunity employer.