IT Dynamics Consultant

Key Responsibilities: - Manage Microsoft Dynamics application modules, including Finance, Sales, Supply Chain, and Production. - Serve as the primary IT point of reference for Dynamics modules, communicating change impacts to business process owners in business language. - Drive continuous improvement initiatives, overseeing change management and ensuring service operability as the single point of contact within the IT organization. - Accountable for module development and regular support activities such as incident resolution, request handling, and content updates. - Deliver customizations, development, and implementations following best practices. - Coordinate system upgrades: communicate upcoming changes, deploy upgrades on test systems, verify functionality, and manage user testing. - Ensure service documentation (training materials, technical documentation, process descriptions, work instructions) and delivery according to agreed SLAs for availability, quality, and functionality. - Define and manage schedules for service updates, releases, and versioning in alignment with business and IT initiatives. - Manage new demand for enhancements, executing the change lifecycle process and conducting regular service reviews with business process owners. - Proactively inform stakeholders of upcoming changes, gather requirements, and drive integration, harmonization, and standardization of solutions. - Adhere to IT portfolio governance frameworks and provide regular reporting on project progress, tickets, and enhancements. - Perform business analysis of change requests with process owners to ensure architectural consistency. - Collaborate with external implementation partners for development work when required. - Coordinate outsourced activities and manage relationships with service or technology providers. What We're Looking For: - Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field. - Minimum 10 years of IT experience, including at least 7 years working with Microsoft Dynamics. - Proven experience delivering full‑lifecycle projects. - Strong knowledge of Microsoft Dynamics modules (Finance, Sales, Supply Chain, Production); familiarity with additional modules is a plus. - Excellent written and spoken English communication skills; additional language skills (e.g., Portuguese) are advantageous. - Ability to prioritize tasks, manage variable workloads, and adapt to changing priorities. - Result‑driven mindset with a focus on delivering measurable outcomes.