Consultant IT MS Dynamics

Position Summary: Manage Microsoft Dynamics application modules (Supply Chain, Sales) and potentially other areas such as Master Planning, Production, and Asset Maintenance. Serve as the IT point of reference for these modules, liaising with business process owners to communicate change impacts in business language. Drive continuous improvement initiatives, oversee change management, and ensure operability of the service as the single point of contact within the IT organization for the respective modules. Provide support for new requests, incidents, content updates, and deliver setup and implementation work with development teams. International travel may be required, limited as much as possible. Key Responsibilities: - Service Management: * Ensure service documentation, including training material, technical documentation, process descriptions, and work instructions. * Deliver services according to agreed SLAs for availability, quality, and functionality. * Manage service lifecycle, covering functional and technical roadmaps and rollout schedules, in alignment with business and IT stakeholders and external providers. * Contribute to service updates (versioning, releases) in line with business and IT initiatives. * Manage new demand for enhancements, ensuring proper execution of the change lifecycle process. * Conduct regular service reviews with business process owners to maintain consistent technology service levels. * Proactively inform business owners about upcoming changes and gather requirements for service improvements. * Plan and coordinate implementation of changes. * Coordinate and manage outsourced activities and relationships with service or technology providers. - Business Solutioning: * Administer, support, and enhance the respective Dynamics modules. * Drive integration, harmonization, and standardization across modules. * Adhere to the Group IT Portfolio Governance Framework and complete required reporting tasks. * Provide regular progress reporting on managed activities during projects and post‑go‑live on tickets and enhancements. - Activity and Change Management: * Perform business analysis of change requests with business process owners to ensure consistency in approach and architecture. * Set up and contribute to developments in collaboration with external implementation partners when required. What We're Looking For: - Education: * Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field. - Experience: * Minimum 10 years of IT experience, including at least 4 years working with Microsoft Dynamics. * Full‑lifecycle project experience. * Experience in an international environment. - Knowledge and Skills: * Deep knowledge of Microsoft Dynamics Sales and Supply Chain modules and their integration with Finance. * Basic knowledge of Master Planning, Production, and Asset Maintenance modules. * Excellent communication skills in written and spoken English; additional language skills are a plus. * Flexibility and ability to prioritize tasks and manage variable workloads. * Strong result‑driven mindset.