Senior Identity Access Specialist

Key Responsibilities: - Design, plan, implement, manage, support and report on the Access Management Service in line with security policies. - Manage end‑to‑end Identity & Access Management service daily. - Ensure process adherence and meet SLA/SLO targets. - Lead project management for access management projects. - Oversee vendor and contract management for related suppliers. - Manage license inventory for the service. - Gather global and local access demands and act as liaison for IT leadership. - Support M&A due diligence related to access management. - Collect business and functional requirements for identity and access management. - Design and construct identity lifecycle processes, access request workflows, and entitlement audits. - Lead stakeholder collaboration to define processes and integration points. - Implement and maintain user identity and access control technologies (e.g., Active Directory, Azure AD, CyberArk, ServiceNow, SAP, Workday, Salesforce). - Create and maintain manual and automated support processes and technical documentation. - Manage escalations, incidents, and service requests, ensuring timely resolution. - Report issues, risks, escalations, and management decisions weekly. - Define, monitor, and report KPIs and SLAs for the service. - Maintain up‑to‑date professional documentation. - Monitor availability, quality, and performance of the service. - Ensure service configuration complies with security policies and industry best practices. - Identify and implement process improvement opportunities. What We're Looking For: - Experience designing, implementing, and managing identity and access management solutions. - Strong knowledge of technologies such as Active Directory, Azure AD, CyberArk, ServiceNow, SAP, Workday, Salesforce. - Proven project management skills, including handling AM‑related projects. - Ability to work with cross‑functional stakeholders including IT security, HR, applications, procurement, and architecture teams. - Experience with vendor and contract management. - Strong analytical and problem‑solving abilities, with a focus on incident and escalation handling. - Excellent communication skills for gathering requirements and reporting to leadership. - Familiarity with SLA/SLO management and KPI reporting. - Understanding of security policies, industry standards, and best practices related to identity and access management.