IT Lead - End User Support

Key Responsibilities: - Provide end‑user support across the organization. - Oversee network operations and troubleshooting. - Manage asset inventory and lifecycle. - Coordinate IT procurement activities. - Lead the IT Service Desk and Help Desk functions. - Supervise the outsourced support team. - Handle budgeting for IT initiatives. - Manage relationships with IT vendors. - Coordinate IT activities with plant operations. What We're Looking For: - Educational background: B.Tech or MCA. - 4–6 years of relevant experience, preferably in a manufacturing, banking, or services environment within a central IT or enterprise team. - Proven experience managing a small team (2–3 off‑roll staff). - Ability to report to senior IT leadership (e.g., IT Infrastructure Head). - Strong knowledge of end‑user support processes, network fundamentals, asset management, procurement, and vendor management. - Experience with budgeting and coordinating IT services across multiple locations or plants.